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We take your privacy very seriously and are committed to ensuring that your privacy

is protected. Whenever we ask you to provide us with information about you, be

assured that it will only be used in accordance with this Privacy Policy. We do not

share data with other organisations unless the law permits us to do so. We do not

sell individuals’ information.

For the purpose of this Privacy Policy and the General Data Protection Regulation

(GDPR), THE CHESHIRE HOUSEKEEPERS LIMITED registered in England and Wales with company number

11043552 whose registered office is MONTEGUE KAYE, 82 Reddish Rd, SK5 7QU is a ‘data controller’.

Our Data Protection

Officer can be contacted at:

What we Collect


If you express an interest in us and our services, we may ask you for basic contact

information such as your name, email address, telephone number, postal address.

When you enter into an agreement for our services with us we shall ask you for

information that will include: your name; contact information including email

address, mobile phone number, and address.

The majority of the information is

necessary for us to be able to provide our services and/or fulfil our legal obligations

and we won’t be able to open or maintain an account for you if you choose not to

provide it.


Correspondence by letter or email will be stored in our prospect/customer database.

Uses made of the Information

We must have a good reason, known as a “lawful basis” to use your information.

Where the stated lawful basis for processing your data is “our legitimate interests,”

this may be for the purpose of:

• Keeping in contact with you if you have expressed an interest in our services

• Prevention of fraud and financial crime

• Ensuring network and information security

• Monitoring our services for regulatory compliance, customer satisfaction and

complaints and future business strategy.


Disclosure of your Information



DATA PROCESSORS | Carefully selected third parties necessary in providing the

services, e.g. ID verification services etc.

BUSINESS ACQUIRER | Prospective or actual acquirer of some or all our business

in the event that any part of our business was to be sold (information about clients

and prospects will be a business event).

AUTHORITIES | To comply with legal obligations; to enforce our legal agreements; to

protect our rights, property, or safety and that of our clients and others. This could

include exchanging information with other companies for fraud prevention


Security and Where we Store your Personal Data

We are committed to ensuring that your information is secure.

We may use encryption as way of protecting attachments to emails that may contain

your personal information. However, we cannot guarantee the security of

information that you transmit to us via our sites or by email. Any transmission is at

your own risk.

Before we share your information with any Data Processors, we make sure that they

have appropriate technical and organisational security measures in place to keep

your information safe and that they have undertaken to comply with data protection

law and regulations.

Typically, the data that we collect from you will be transferred to, and stored at, a

destination inside the European Economic Area (“EEA”). It will also be processed by

staff operating inside the EEA who work for us or for one of our suppliers. If for any

reason we need to transfer and store your data outside the EEA, we will do so only

where we have assessed that equivalent data protection measures are in place. By

providing us with your personal information, you agree to this transfer, storing or


How long we keep your Personal Data

We will retain your personal data for the duration of our contract with you and for a

reasonable period of time afterwards. We are bound by financial regulation to keep

our records for set periods of time and will also wish to retain enough information

where we have a legitimate interest in doing so.

Links to Other Websites

Our website may contain links to other sites of interest. However, once you have

used these links to leave our sites, you should note that we do not have any control

over those other sites. Therefore, we cannot be responsible for the protection and

privacy of any information which you provide whilst visiting other sites and such

other sites are not covered by this Privacy Policy. You should exercise caution and

look at the privacy statement applicable to the sites in question.

Controlling your Personal Information



CONSENT | If you have previously agreed to us using your personal information for

our own marketing purposes, you may change your mind and withdraw this consent

at any time.

ACCESS | You may request details of the personal information which we hold about

you. We must provide this to you free of charge within 30 calendar days of your


CORRECTION | If you believe that any information, we are holding about you is

incorrect or incomplete, please tell us as soon as possible. We will promptly correct

anything found to be incorrect.

OBJECTION, RESTRICTION OR DELETION | You may have the right to object to the

way in which we process your data, you may ask us to restrict the processing of your

data, or you may ask us to delete it.

Please direct all enquiries concerning your control over your personal information to

The supervisory authority for data protection in the UK is the Information

Commissioners Office. You have the right to complain to them about the way in

which we process your data and their helpline number is 0303 123 1113.

Updates to this Privacy Policy

We may change this policy from time to time by updating this document.

Privacy Notice: FAQ
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